Effective Date: April 26, 2026
Last Updated: April 26, 2026

Welcome to TrueListenMusic. These Terms and Conditions govern your access to and use of our website, services, products, checkout, campaign plans and any related communication with TrueListenMusic.

By accessing our website or purchasing one of our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or purchase our services.

1. Business Information

TrueListenMusic is a music promotion service.

Contact email: support@truelistenmusic.com

Throughout these Terms, “TrueListenMusic”, “we”, “us” and “our” refer to the business operating this website. “Customer”, “you” and “your” refer to any person or business accessing the website or purchasing our services.

2. Description of Services

TrueListenMusic provides campaign-based music promotion services for independent artists, labels, managers and music creators.

Our services may include, depending on the selected plan:

• curator-focused playlisting opportunities;
• music promotion campaign planning;
• targeted promotional support;
• ads-based support around the release;
• artist-focused marketing activity;
• audience-oriented promotion;
• campaign communication and support.

TrueListenMusic does not sell streams, followers, royalties, chart positions, playlist placements or algorithmic outcomes. Our services are based on promotional activity, campaign strategy, curator opportunities and music marketing support.

3. Campaign Plans

TrueListenMusic offers different campaign plans, which may include weekly or monthly promotional options. The details, price, duration and features of each plan are displayed on the relevant product or checkout page at the time of purchase.

By purchasing a Campaign Plan, you are purchasing a promotional service and campaign process. You are not purchasing a guaranteed number of streams, listeners, saves, followers, playlist placements, royalties or algorithmic results.

We may update, modify, remove or replace any plan, package, feature, price or offer at any time. Changes will not affect orders already confirmed, unless agreed with the customer or required for technical, legal, compliance or platform-related reasons.

4. Order Process

To place an order, you must select a Campaign Plan, complete the checkout process and provide the required campaign information.

You may be asked to provide:

• a valid Spotify track link;
• campaign notes or preferences;
• contact email;
• billing information;
• any other information required to process the campaign.

You are responsible for ensuring that all information provided is accurate, complete and up to date.

If you provide an incorrect, invalid, unavailable, private, unreleased or inaccessible Spotify link, campaign delivery may be delayed until the correct information is provided. TrueListenMusic is not responsible for delays caused by incorrect or missing customer information.

5. Customer Responsibilities

By purchasing our services, you confirm that:

• you have the legal right to promote the submitted music;
• the submitted track does not infringe third-party rights;
• the track is available on Spotify and can be publicly accessed;
• the information you provide is accurate and complete;
• you will not use our services for unlawful, misleading, fraudulent or abusive purposes;
• you understand that promotional results may vary.

You are responsible for your artist profile, distributor account, rights ownership, royalty collection, Spotify for Artists access and any relationship with labels, publishers, distributors or other rightsholders.

6. Campaign Start, Processing and Delivery

Campaign processing may begin shortly after payment confirmation and after we receive the required campaign information.

A campaign may be considered “started” or “in processing” when we have begun reviewing the release, preparing the campaign, scheduling promotional activity, coordinating curator opportunities, setting up marketing activity or otherwise allocating resources to the order.

Campaign delivery timelines may vary depending on:

• selected plan duration;
• track genre and suitability;
• curator response;
• audience response;
• advertising review or delivery conditions;
• platform behavior;
• missing or incorrect customer information;
• technical or operational factors.

We will make reasonable efforts to deliver the service according to the plan purchased, but exact start times, delivery pace, visibility, engagement and results are not guaranteed.

7. No Guarantee of Specific Results

TrueListenMusic does not guarantee:

• a specific number of streams;
• a specific number of listeners;
• a specific number of saves;
• a specific number of followers;
• specific playlist placements;
• specific curator acceptance;
• specific ad performance;
• specific algorithmic recommendations;
• specific Spotify for Artists data;
• specific royalty amounts;
• chart positions;
• viral growth;
• future organic growth.

Campaign results may vary depending on the music, genre, audience response, market conditions, timing, platform behavior, curator decisions and other factors outside our control.

Our role is to create and manage a credible promotional process around your release. We do not control listener behavior, Spotify algorithms, playlist decisions, distributor reporting, royalty calculations or third-party platform enforcement.

8. Responsible Promotion Policy

TrueListenMusic is committed to responsible music promotion practices.

Our campaigns are designed around real audience-focused marketing, curator opportunities and credible promotional activity. We do not intentionally use automated listening systems, stream farms, bots, scripts or methods designed to artificially manipulate Spotify metrics.

You acknowledge that Spotify and other platforms may monitor, review, adjust, remove or disregard activity they consider invalid, artificial, suspicious, non-compliant or inconsistent with their terms and policies.

TrueListenMusic is not responsible for any action taken by Spotify, distributors, labels, payment providers, advertising platforms or other third parties, including but not limited to stream adjustments, royalty withholding, playlist removals, warnings, account restrictions, takedowns or reporting changes.

9. Spotify and Third-Party Platform Disclaimer

TrueListenMusic is not affiliated with, endorsed by, sponsored by or officially connected to Spotify, Spotify AB, Spotify USA Inc., Meta, Google, YouTube, TikTok, Apple Music or any other third-party platform, unless expressly stated.

All trademarks, logos, brand names and platform names belong to their respective owners.

We do not control:

• Spotify algorithms;
• Spotify playlists;
• Spotify editorial decisions;
• Spotify for Artists data;
• Spotify public stream counts;
• Spotify royalty calculations;
• distributor payouts;
• playlist curator decisions;
• Meta, Google or other ad platform approvals;
• third-party reporting systems.

Any reference to Spotify or other platforms is for identification and description of the promotional context only.

10. Royalties and Monetization

TrueListenMusic does not collect, manage, distribute or guarantee music royalties.

Any royalties generated by your music are handled by Spotify, your distributor, label, publisher, collecting society, rightsholder agreements or other relevant parties.

Valid Spotify streams may contribute to your royalty potential according to Spotify’s rules, your distributor’s policies and your rightsholder agreements. However, TrueListenMusic does not guarantee royalty generation, royalty eligibility, royalty amounts or payout timing.

You are solely responsible for understanding and managing your royalty arrangements, distributor account and rightsholder relationships.

11. Billing and Payments

All prices are displayed on the website at the time of purchase. Prices may be shown in USD or another currency depending on the checkout configuration.

Payment must be completed before the campaign can begin.

We may use third-party payment processors, including but not limited to Stripe, PayPal or other available providers. By making a purchase, you also agree to the applicable terms and privacy policies of the selected payment provider.

You agree to provide accurate billing information and confirm that you are authorized to use the payment method provided.

12. Taxes

Prices may or may not include applicable taxes, depending on your location, customer status and checkout configuration.

You are responsible for any taxes, duties, fees or charges that may apply to your purchase, unless they are collected directly at checkout.

If you are purchasing as a business, you are responsible for providing correct business, tax or VAT information where applicable.

13. Refund and Cancellation Policy

Because TrueListenMusic provides digital, customized and campaign-based promotional services, orders may begin processing shortly after payment confirmation.

Once a campaign has started, is being processed, has been scheduled, has been delivered in whole or in part, or resources have been allocated to the order, the order is generally non-refundable, except where required by applicable law.

Refunds may be considered only in limited cases, including:

• the campaign has not started yet;
• the service cannot be delivered due to an issue on our side;
• the customer was charged incorrectly;
• a duplicate payment was made by mistake;
• a refund is required by applicable consumer protection law.

Refunds are not provided based on:

• dissatisfaction with campaign performance;
• lower-than-expected streams;
• lower-than-expected listeners;
• playlist decisions;
• curator decisions;
• ad platform behavior;
• listener behavior;
• algorithmic results;
• royalties or monetization outcomes;
• Spotify for Artists data;
• public stream count changes;
• distributor reporting;
• delays caused by incorrect customer information.

To request a refund review, you must contact us at support@truelistenmusic.com with your order number, email address and reason for the request.

Submitting a refund request does not automatically guarantee that a refund will be issued.

14. EU Consumer Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from a distance contract within 14 days from the conclusion of the contract, subject to exceptions and limitations under applicable law.

Because our services are digital, customized and campaign-based, you may request that we begin processing your order immediately after purchase.

If you expressly request immediate processing during the withdrawal period, you acknowledge that:

• the service may begin before the 14-day withdrawal period expires;
• you may be required to pay a proportionate amount for services already provided if you withdraw before the service is fully performed;
• you may lose your right of withdrawal once the service has been fully performed, where permitted by applicable law.

If you are an EU consumer and wish to exercise a legal right of withdrawal before the service has been fully performed, you must contact us at support@truelistenmusic.com with a clear statement of your decision to withdraw.

This section does not limit any mandatory consumer rights that cannot be excluded under applicable law.

15. Immediate Processing Consent

By placing an order, you may be asked to confirm that you want TrueListenMusic to begin processing your campaign shortly after payment confirmation.

Suggested checkout acknowledgment:

“I understand that TrueListenMusic provides a digital, customized and campaign-based promotional service that may begin shortly after purchase. I request immediate processing of my order and acknowledge that once the campaign has started, has been processed or has been fully performed, my right to cancel or receive a refund may be limited according to the Terms and applicable law.”

If this acknowledgment is displayed at checkout, you must accept it before completing your purchase.

16. Chargebacks and Payment Disputes

If you have an issue with your order, you agree to contact us first at support@truelistenmusic.com so we can review the matter and attempt to resolve it.

Opening a chargeback or payment dispute for a campaign that has already started, been processed or delivered may be considered a breach of these Terms where the service was provided according to the order details.

We reserve the right to provide order records, campaign records, communication history, checkout acknowledgments, delivery information and these Terms to payment processors, banks or dispute resolution providers in response to chargebacks or payment disputes.

17. Communication and Support

We may contact you by email regarding your order, campaign information, missing details, delivery updates, refund requests, disputes or support matters.

You are responsible for providing a valid email address and checking your inbox, spam folder or promotions folder for messages related to your order.

Failure to respond to requests for required information may delay campaign processing or delivery.

18. Campaign Updates and Reporting

Any campaign updates, summaries or reports provided by TrueListenMusic are for informational purposes only.

Spotify for Artists data, public metrics, stream counts, listener data, royalty data and distributor reporting are controlled by Spotify, distributors or other third parties. Such data may update with delays, adjustments or discrepancies.

TrueListenMusic does not guarantee that any internal campaign update will match Spotify for Artists, public Spotify data or distributor reports.

19. Intellectual Property

All content on the TrueListenMusic website, including text, design, graphics, logos, images, layout, service names and brand elements, is owned by or licensed to TrueListenMusic, unless otherwise stated.

You may not copy, reproduce, distribute, modify, resell or exploit any part of our website, brand or materials without our prior written consent.

You retain ownership of your music and artist content. By submitting your track, artist name, artwork, Spotify link or related materials, you grant TrueListenMusic a limited right to use such materials solely for the purpose of providing the purchased promotional service.

20. Prohibited Uses

You agree not to use our website or services:

• for unlawful, fraudulent or misleading purposes;
• to infringe intellectual property rights;
• to promote music you do not have the right to promote;
• to submit false, inaccurate or deceptive information;
• to interfere with website functionality or security;
• to abuse, threaten or harass our team;
• to request or encourage artificial streaming, fake engagement or platform manipulation;
• to violate Spotify, distributor, advertising platform or other third-party platform rules.

We reserve the right to refuse, cancel or discontinue service if we believe an order violates these Terms, applicable law, platform policies or responsible promotion standards.

21. Refusal or Cancellation by TrueListenMusic

We reserve the right to refuse, cancel, pause or discontinue any order at our discretion where:

• the submitted content appears unlawful, infringing, misleading or abusive;
• the track is unavailable, private, removed or inaccessible;
• the customer provides incorrect or incomplete information;
• the customer requests prohibited practices;
• the order creates legal, operational, platform or compliance concerns;
• the customer violates these Terms;
• payment is disputed, reversed or flagged as fraudulent.

If we cancel an order before campaign processing begins, a refund may be issued where appropriate. If processing has already started, any refund will be evaluated according to the Refund and Cancellation Policy.

22. Website Accuracy and Availability

We aim to keep our website information accurate and up to date, but we do not guarantee that all content is always complete, current or error-free.

We may update product descriptions, pricing, features, terms, pages or checkout information at any time.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

23. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, TrueListenMusic disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability or specific promotional results.

We do not warrant that our services will meet your expectations, achieve specific results, generate royalties, trigger algorithmic growth, secure playlist placements or create any particular commercial outcome.

24. Limitation of Liability

To the maximum extent permitted by applicable law, TrueListenMusic shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of royalties, loss of data, loss of opportunity, reputational harm, platform penalties, distributor actions or business interruption.

Our total liability for any claim related to an order shall not exceed the amount paid by you for the specific service giving rise to the claim, except where such limitation is not permitted by applicable law.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited.

25. Indemnification

You agree to indemnify and hold harmless TrueListenMusic, its owners, team members, contractors and service providers from any claims, damages, losses, liabilities, costs or expenses arising from:

• your use of our website or services;
• your breach of these Terms;
• your submission of music or materials you do not have the right to promote;
• your violation of third-party rights;
• your violation of platform policies;
• inaccurate or misleading information provided by you;
• disputes involving labels, distributors, publishers, collaborators or rightsholders.

26. Third-Party Links and Tools

Our website may contain links to third-party websites, platforms, tools or services. We are not responsible for the content, policies, performance, availability or practices of any third-party website or service.

Your use of third-party platforms, including Spotify, payment processors, distributors and advertising platforms, is governed by their own terms and policies.

27. Privacy

Your personal data is processed according to our Privacy Policy.

By using our website or purchasing our services, you acknowledge that we may process personal data necessary to manage your order, payment, campaign delivery, customer support and legal obligations.

You should review our Privacy Policy for more information about how we collect, use and protect your data.

28. Governing Law

These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rights that may apply in your country, state or province of residence.

If you are a consumer, you may also benefit from mandatory protections provided by the law of your habitual residence, where applicable.

29. Dispute Resolution and Jurisdiction

If a dispute arises, you agree to contact us first at support@truelistenmusic.com so we can attempt to resolve the issue informally.

Where permitted by applicable law, any dispute relating to these Terms, the website or our services shall be submitted to the competent courts of Italy.

If you are a consumer, this clause does not limit any mandatory right you may have to bring proceedings in the courts of your place of residence where required by applicable law.

30. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or purchase of services after changes are posted means you accept the updated Terms.

The Terms applicable to a specific order are the Terms in effect at the time the order is placed, unless changes are required by law or agreed with you.

31. Contact Us

For questions about these Terms, your order, campaign processing, refunds or support, contact us at:

Email: support@truelistenmusic.com