Effective Date: April 26, 2026
Last Updated: April 26, 2026

TrueListenMusic respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, purchase a campaign plan, submit a Spotify track for promotion, contact our support team or interact with our services.

By using our website or purchasing our services, you acknowledge that your personal data will be processed as described in this Privacy Policy.

1. Data Controller

The data controller responsible for the processing of personal data through this website is:

TrueListenMusic
Email: support@truelistenmusic.com
Website: https://truelistenmusic.com/

For any privacy-related request, you can contact us at support@truelistenmusic.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed in connection with:

our website;

our checkout and order process;

Spotify promotion campaign plans;

customer support communications;

campaign setup and delivery;

payment processing;

email communications;

website analytics;

advertising and remarketing activities;

refund, dispute and chargeback management.

This Privacy Policy does not apply to third-party websites, platforms or services that we do not control, including Spotify, Meta, Google, TikTok, YouTube, Stripe, PayPal, WooCommerce, hosting providers, email providers or other third-party tools. Those services are governed by their own privacy policies.

3. Personal Data We Collect

We may collect and process the following categories of personal data.

3.1. Identification and Contact Data

This may include:

first name;

last name;

artist name;

business name;

email address;

billing details;

country or region;

customer account details, if account creation is available.

3.2. Order and Campaign Data

When you purchase a campaign plan, we may collect:

selected campaign plan;

order number;

payment status;

purchase date;

campaign start and end dates;

Spotify track link;

Spotify artist link;

track title;

artist name;

genre, mood or campaign notes provided by you;

campaign preferences or instructions;

campaign status;

playlist placement information;

campaign communication records;

refund, cancellation or support requests.

3.3. Payment and Billing Data

Payments are processed by third-party payment providers such as Stripe, PayPal or other available checkout providers.

We may receive and store limited payment-related information, such as:

payment confirmation;

transaction ID;

payment method type;

billing country;

payment status;

refund status;

chargeback or dispute information.

We do not store full credit card numbers or full payment card details on our servers.

3.4. Communication Data

When you contact us or reply to our emails, we may process:

your email address;

message content;

support requests;

order-related questions;

refund or cancellation requests;

dispute communications;

attachments or screenshots you voluntarily provide.

3.5. Technical and Website Usage Data

When you visit our website, we may collect technical data, including:

IP address;

browser type and version;

device type;

operating system;

pages visited;

time and date of visit;

referring website;

approximate location derived from technical data;

cookie identifiers;

analytics and performance data.

3.6. Marketing, Advertising and Analytics Data

Where applicable, we may collect or receive data related to:

website visits;

ad interactions;

conversion events;

checkout activity;

campaign page views;

cookie preferences;

newsletter or email marketing preferences;

remarketing audiences;

aggregated campaign performance data.

This may involve tools such as Meta, Google, TikTok, YouTube or similar advertising and analytics platforms.

3.7. Public Music and Artist Data

Because our service involves music promotion, we may process publicly available information related to your submitted music, including:

Spotify track URL;

Spotify artist profile;

public artist name;

public track title;

public album or single artwork;

public playlist URLs;

public music metadata;

public profile or release information.

Although this information may already be publicly available, it may still qualify as personal data where it identifies or relates to an individual artist or representative.

4. Sensitive Personal Data

We do not intentionally request or require sensitive personal data, such as health data, political opinions, religious beliefs, biometric data, sexual orientation or similar protected categories.

You should not submit sensitive personal data through our website, checkout forms, campaign notes or support messages.

If your artist name, lyrics, artwork, public profile or other submitted material indirectly reveals sensitive information, you acknowledge that such information was voluntarily submitted or made public by you. We will process it only where necessary to provide the requested service.

5. How We Collect Personal Data

We collect personal data in the following ways:

directly from you when you place an order;

directly from you when you contact us;

directly from you when you submit campaign details;

automatically when you use our website;

from payment providers after a transaction;

from analytics and advertising tools;

from publicly available Spotify pages or music platforms where necessary to process your campaign;

from email, support, refund or dispute communications.

6. Why We Use Your Personal Data

We process personal data for the following purposes.

6.1. To Provide Our Services

We use your data to:

process your order;

identify the track and artist to be promoted;

review the submitted track;

analyze genre, mood and release positioning;

set up and manage the campaign;

coordinate curator playlist placement activity;

provide advertising support targeted to USA and Canada audiences;

monitor the campaign during the active period;

send campaign updates;

provide customer support;

complete delivery of the selected campaign plan.

6.2. To Process Payments and Orders

We use personal data to:

process payments;

confirm transactions;

issue invoices or receipts where applicable;

manage refunds;

handle failed payments;

prevent payment fraud;

respond to chargebacks or payment disputes.

6.3. To Communicate With You

We may use your contact details to:

send order confirmations;

request missing campaign information;

send campaign start updates;

send playlist placement updates;

send campaign reminder or completion emails;

answer support requests;

respond to refund or cancellation requests;

send important service or legal notices.

6.4. To Improve Our Website and Services

We may use technical, analytics and usage data to:

understand website performance;

improve user experience;

detect website errors;

measure conversion performance;

improve plan pages and checkout flows;

protect website security;

analyze aggregated campaign and business performance.

6.5. To Send Marketing Communications

Where permitted by law, we may send promotional emails about:

campaign upgrades;

renewal offers;

new services;

discounts;

music promotion tips;

related TrueListenMusic offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at support@truelistenmusic.com.

Order-related, legal, support or campaign-delivery emails are not marketing emails and may still be sent where necessary to provide the service or comply with legal obligations.

6.6. To Run Advertising and Remarketing

We may use advertising and analytics tools to:

measure website visits;

track campaign page interactions;

measure checkout conversions;

create remarketing audiences;

show relevant ads to website visitors;

understand which advertising channels generate interest in our services.

This may involve cookies, pixels, tags or similar technologies from platforms such as Meta, Google, TikTok or other advertising partners.

6.7. To Protect Our Business and Legal Rights

We may process personal data to:

enforce our Terms and Conditions;

prevent fraud, abuse or misuse;

document service delivery;

respond to customer complaints;

handle refund requests;

respond to chargebacks or payment disputes;

maintain business records;

comply with tax, accounting and legal obligations;

defend legal claims;

cooperate with payment processors, banks, card networks, professional advisors or competent authorities where required.

7. Legal Bases for Processing

Where the GDPR applies, we rely on the following legal bases.

7.1. Contract Performance

We process personal data where necessary to provide the service you purchased, including order processing, campaign setup, campaign delivery, customer communication and support.

7.2. Legal Obligation

We process personal data where necessary to comply with legal, tax, accounting, consumer protection or regulatory obligations.

7.3. Legitimate Interests

We process personal data where necessary for our legitimate business interests, including:

operating and improving our website;

responding to customer requests;

preventing fraud;

managing disputes and chargebacks;

documenting service delivery;

protecting our legal rights;

sending relevant communications to existing customers where permitted by law;

measuring business and campaign performance.

We only rely on legitimate interests where we consider that our interests are not overridden by your privacy rights.

7.4. Consent

We rely on your consent where required, including for:

non-essential cookies;

certain analytics or advertising tools;

newsletter subscription where applicable;

certain marketing communications where consent is required by law.

You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used for:

website functionality;

checkout operation;

security;

analytics;

performance measurement;

advertising;

remarketing;

conversion tracking.

Some cookies are necessary for the website and checkout to function properly. Others are optional and may require your consent, depending on applicable law.

Where required, you can manage your cookie preferences through our cookie banner or browser settings.

Third-party tools such as Google, Meta, TikTok, YouTube, Stripe, PayPal, WooCommerce or other providers may also place cookies or similar technologies according to their own policies.

9. Third-Party Service Providers

We may share personal data with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

website hosting providers;

WooCommerce or e-commerce platform providers;

payment processors such as Stripe or PayPal;

email delivery providers;

customer support tools;

analytics providers;

advertising platforms such as Meta, Google, TikTok or YouTube;

fraud prevention tools;

accounting, tax or legal advisors;

banks, card networks or payment dispute providers;

technical service providers;

curator, campaign or promotional partners where necessary to deliver the service.

We only share personal data that is reasonably necessary for the relevant purpose.

10. Spotify and Music Platform Data

Our service requires us to process Spotify links and related public music data in order to identify the track and artist submitted for promotion.

We may access or use public information from Spotify or similar platforms only as necessary to:

identify the submitted track;

review the artist and release;

prepare the campaign;

coordinate playlist placement activity;

monitor public campaign-related information;

communicate placement or campaign updates.

TrueListenMusic is not affiliated with, endorsed by or sponsored by Spotify. Spotify processes personal data according to its own privacy policy and terms.

11. Advertising Platforms

When we provide ads support or ads amplification, we may use advertising platforms such as Meta, Google, TikTok, YouTube or other available advertising channels.

These platforms may process data according to their own privacy policies, terms and advertising rules.

Ads may be configured to target audiences in the United States and Canada as part of the campaign service. Advertising platforms may process technical, audience, performance and conversion-related data independently as separate controllers or processors depending on the specific service and platform configuration.

12. International Data Transfers

Some of our service providers may be located outside the European Economic Area, including in the United States or other countries.

Where personal data is transferred outside the European Economic Area, we take appropriate measures required by applicable data protection law, such as:

using providers subject to adequacy decisions where applicable;

using standard contractual clauses where required;

using appropriate contractual, technical and organizational safeguards;

working with reputable providers that maintain data protection and security standards.

13. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of data and the reason for processing.

In general:

order and billing records may be retained for tax, accounting and legal compliance purposes;

campaign records may be retained to document service delivery, handle support requests and defend against disputes;

payment and dispute records may be retained as required by payment processors, banks, card networks or applicable law;

support communications may be retained to manage customer service and protect our legal rights;

marketing data is retained until you unsubscribe or withdraw consent, unless another legal basis applies;

analytics data may be retained in aggregated or anonymized form for business analysis;

technical security logs may be retained for a limited period necessary for security and fraud prevention.

We may retain certain data longer where necessary to comply with legal obligations, resolve disputes, enforce agreements or protect our rights.

14. How We Protect Personal Data

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

secure hosting;

restricted access to customer data;

password-protected systems;

payment processing through secure third-party providers;

encrypted connections where available;

limited access based on business need;

monitoring for abuse or technical issues.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal data transmitted through the internet.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights:

the right to access your personal data;

the right to correct inaccurate or incomplete data;

the right to request deletion of your data;

the right to restrict processing;

the right to object to processing;

the right to data portability;

the right to withdraw consent;

the right to object to direct marketing;

the right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@truelistenmusic.com.

We may need to verify your identity before responding to your request.

16. Right to Object to Marketing

You may object to receiving marketing communications at any time.

You can unsubscribe by:

clicking the unsubscribe link in a marketing email; or

contacting us at support@truelistenmusic.com.

Please note that unsubscribing from marketing emails does not stop order-related, campaign-related, legal, transactional or support communications.

17. Right to Lodge a Complaint

If you are located in the European Union and believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with your local data protection authority.

We encourage you to contact us first at support@truelistenmusic.com so we can try to resolve your concern.

18. Children’s Privacy

Our services are not directed to children.

We do not knowingly collect personal data from children under the age required by applicable law.

If you are a minor, you should use our services only with the involvement and consent of a parent or legal guardian.

If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete it.

19. Automated Decision-Making

We do not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Advertising, analytics, fraud prevention or checkout tools may use automated systems to support security, payment processing, ad delivery or performance measurement, but final service-related decisions are not based solely on automated processing with legal or similarly significant effects.

20. Data Accuracy

You are responsible for providing accurate and up-to-date information when placing an order or contacting us.

If your information changes, or if you believe that data we hold is inaccurate, contact us at support@truelistenmusic.com.

Incorrect or incomplete information may delay campaign processing or delivery.

21. Refunds, Disputes and Legal Claims

If you request a refund, cancellation, chargeback or payment dispute, we may process and share relevant personal data to review and respond to the matter.

This may include:

order details;

payment records;

campaign delivery records;

customer communications;

checkout acknowledgments;

Terms and Conditions acceptance records;

playlist placement information;

ads or campaign support records;

refund or dispute correspondence.

This information may be shared with payment processors, banks, card networks, dispute resolution providers, legal advisors, accounting advisors or competent authorities where necessary.

22. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms, including Spotify, payment processors, advertising platforms, social media pages or other external services.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

You should review the privacy policies of any third-party service you use.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last Updated” date at the top of this page.

The updated version will be effective when posted on our website, unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

TrueListenMusic
Email: support@truelistenmusic.com
Website: https://truelistenmusic.com/